HomePatient Portal
Patient portal
Tell us about your visit, share a compliment or raise a concern, and find the information you need before and after your procedure.
Your feedback
Tell us about your visit
Your feedback, as a patient or a visitor, helps us improve. Both forms open in a new tab.
Patient satisfaction survey
A short questionnaire about your experience. It takes a few minutes.
Take the surveyCompliments and complaints
Share a compliment or raise a concern with our team. You can also phone our office on (03) 8822 3472.
Open the formHealth Complaints Commissioner
If you’re not satisfied with our response, you can contact the Victorian Health Complaints Commissioner on 1300 582 113.
Visit hcc.vic.gov.auInformation
Your care and our standards
Preparing for your procedure
Referrals, costs and health cover, what to bring, the day itself and going home.
Patient informationYour healthcare rights
The Australian Charter of Healthcare Rights, interpreters and how we protect your privacy.
Read about your rightsHow we manage quality and safety
Our accreditation against the NSQHS Standards, the safety systems behind every procedure, and how we learn from feedback.
Quality and safetyOpen disclosure
How we communicate with you and your family if something doesn’t go to plan.
Open disclosure policyGet in touch
Questions about your visit?
Our office team is here to help Monday to Friday, 9am to 5pm. For questions about your procedure itself, please speak with your doctor.